Privacy Policy
Last Updated: March 1, 2024
At TWC Pte. Ltd., we respect the privacy of all website visitors. This privacy policy outlines how we handle your personal data collected on this website, including what we collect and how it is used. It also explains your rights and choices related to that data. Please review this policy carefully.
Personal Data We Collect
The key types of visitor data we collect and use include:
Contact Information provided via Contact Forms - We collect names, company names, email addresses, phone numbers, and other contact details you knowingly provide via contact forms on this website. This allows us to respond to your inquiries and requests.
Newsletter Subscription details - Those who voluntarily subscribe to our mailing list provide their names and email addresses. This data enables delivery of subscribed communications.
Website Usage Analytics - To help improve site functionality and user experience, we use cookies and analytics providers to gather information on how visitors navigate the website and perform key tasks. This provides aggregated and anonymized data on activity volumes, links clicked, documents viewed, etc.
Legal Basis for Processing
We process personal data based on the following legal grounds:
Consent: When you provide explicit consent to process your data for a specific purpose, such as subscribing to our newsletter.
Legitimate Interest: We may process your data when it is necessary for our legitimate interests, such as responding to inquiries or improving our website performance.
How We Use This Data
The primary uses of data collected via our website are:
Responding to Contact Form, Quote or RFP requests - We use your details to connect with you and assist as per your message contents.
Delivering Newsletter Subscriptions - Email, name, and any other provided data is used solely to sustain the newsletter program you registered for based on your interests.
Improving Website Performance - Analytics on aggregated site interactions allows us to enhance site usability and bolster our online presence to better inform and serve visitors.
Data Sharing
We utilize HubSpot to help manage the contact database and email marketing. Contact information provided may be uploaded to HubSpot to streamline responding to and corresponding with website visitors who interact with us.
We do not share or sell personal website data with any other external third parties not involved in delivering existing services unless required to do so by law.
Data Security
We implement robust organizational and technical measures to protect your data aligned with privacy best practices, including:
Encryption technologies to secure personal data in transit and at rest
Adherence to secure site protocols such as HTTPS/SSL
Testing and routine audits of technical controls to validate effectiveness against security threats
We continually evaluate privacy and security standards of third-party providers that may handle site data, including cloud service platforms like HubSpot. Such partners are expected to offer guarantees equaling our own commitment to privacy. Please contact us to learn more about related assessment results.
Data Retention
We retain personal data collected through our website, including contact form submissions, newsletter subscriptions, and analytics data, for a period of 12 months from the date of collection. After this period, the data will be securely deleted or anonymized, unless a longer retention period is required to comply with legal obligations, resolve disputes, or enforce our agreements.
Anonymized or aggregated data, which does not identify individual users, may be retained for longer periods for historical analysis, trend identification, and improving our services.
Cookies
Our website uses essential cookies to ensure basic functionalities and to save user preferences. These cookies do not track personal information. You can opt-out of non-essential cookies by adjusting your browser settings. For more information on how to manage cookies, please refer to your browser's help documentation.
Your Rights and Choices
If you have submitted personal data through our website, you have certain rights and choices available to you, which may include:
Accessing your personal data held by us
Requesting correction or updates to your personal data
Requesting deletion of your personal data
Objecting to the processing of your personal data
Requesting restriction of processing your personal data
Withdrawing your consent to process your personal data (where applicable)
To exercise any of these rights or to make inquiries regarding your personal data, please contact us at info@twc.lk. We will respond to your request within a reasonable timeframe and may require additional information to verify your identity before processing your request.
Complaints
If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with the relevant supervisory authority. For individuals in the European Union, you can find the contact details of your local data protection authority here: https://edpb.europa.eu/about-edpb/about-edpb/members_en
Updates to this Policy
We may periodically update our website privacy policy to evolve alongside regulations or adjustments in website tools that impact your privacy. We will notify subscribers of any material changes, with prior versions also maintained as archival content. Updates may cover the expansion of data usages, security controls, retention periods, or user rights to align with legal/technical changes.
Contact Information & Updates
If you have any questions about this privacy policy or how we process your personal data, please email us at info@twc.lk. We may need to update this Privacy Policy periodically to align with regulations and business practices. You will be notified via email if any changes substantially impact the use of your personal data.